Tickets - Two sides of the same coin
Tickets! Some people love them others hate them. I for sure dont have much love, however, I can see both sides of the same coin. There are lots of tracking systems such as Bugzilla, Track, Jira, GitHub Issues, and many others. There are companies with complex workflows with lots of approvals and complicated steps.IMHO there is little value in complex workflows, I understand the reasons why companies might arrive there but still think is not the way. Tickets can be used for multiple reasons, some could be valid, and others could be actually bad practices, meaning hiding inefficiencies. Let's take a look at the 2 sides of the same coin.