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Quality and Performance

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If you ask any engineer or manager, they will tell you they want quality. No one would say they do not wish to have higher quality. The reality as human beings is that we always want the best. Now, what does quality means? How do we determine if something is of quality or not? How can we learn how to see problems and how can we make things better? Hopefully I will be able to address all these questions in this blog post. In the 1980s there was big quality movement driven by Lean and other methods. Today quality is often misunderstood and took into the the wrong lenses. If you don't understand what quality is, and how good looks like vs how bad looks like, you don't know what's going on, and you certainly cannot make it better. Perspective and vision are everything. This post is not about QA. Having QA also does not guarantee quality. Like security quality is everybody's job.